Jitscale offers management and optimization of business-critical IT platforms with an autonomous view on the usage of soft- and hardware. Our engineers are specialized, experienced, certified and trained in supporting complex internet-related platforms; from operating systems to database and application clusters.
We have created a pro-active management system based on ITIL and ASL methodologies to service both small and medium enterprises (SMEs), multinationals and listed companies and use a practical approach to guarantee quality and flexibility. By combining innovation with flexibility and speed, our engineers are capable of managing thousands of company infrastructures while delivering the highest level of availability and quality.
By pro-actively managing and monitoring all infrastructural and application layers 24/7, any discrepancies are quickly detected by our monitoring systems and immediately investigated by our professional engineers to secure availability. For monitoring we mostly use Nagios, VMWare Hyperic, WebPerf and Gomez performance measuring systems and technologies.
We distinguish four disciplines in managing mission- and business-critical IT infrastructures; high traffic, high performance, high availability and high security. Preferences for specific types – or combination of – are mostly industry-dependent.
Location- and supplier-independent with Jitscale Management Layer
As a Jitscale customer you can choose to have your infrastructure managed in one of our data centers, clouds, or keep it on your own premises. Additionally, even a combination of these infrastructural solutions can be made to best fit your needs. Based upon your business requirements, our IT architects will design the infrastructure tailored to your specific needs and preferences to achieve the goals that have been set by you.
Since the nineties, we have built tremendous expertise in Linux and Unix technologies. Because of a strong increase in enterprise customers, our professional know-how has expanded in the areas of Oracle, IBM and Microsoft technologies. We maintain an independent and autonomous view on the usage of open source and closed technologies and participate mainly as a knowledge partner. Our engineers are well trained, highly experienced and certified in all common technologies and techniques.
Service level agreement
Our services are detailed in a comprehensive and tailor-made service level agreement, covering aspects like:
- Service windows
- Configuration, incident and availability management
- System administration
- Change and release management
- Backup and restore management
- Reporting and monitoring