Jitscale receives ISO 9001 quality certification and 14001 environmental certification
Jitscale, the international outsourcing partner for business-critical IT platforms is pleased to announce that it has been awarded the ISO certification 9001:2008 and 14001:2004. The new certifications highlight that the company is continuously working on improving its customer experience and reducing the environmental impact of its operations. Last year Jitscale was the first cloud over cloud IaaS supplier to receive ISO 27001 information security certification. With these three certifications Jitscale is one of the most qualified and certified IT management organizations worldwide.
Jitscale’s priority is always to provide their customers the best service and experience possible from setting up, managing and optimizing business-critical IT platforms. “We must improve our customer experience in a structured way”, says Jitscale security officer Anne Janse who guided the certification process internally. “Our customers can also benefit from our transparent services and insightful approach to the environment. It is one of the reasons we decided to obtain these certifications one year ago”, says Janse. “During the process we found out that in many ways we were on the right track already. Recently we were able to further improve the organization of our documentation and procedures on the basis of templates and checklists. It has made the quality of our services even more predictable and allows us to use a consistent method in all our offices around the world.”
Both ISO certificates were issued after an external independent audit and focus on the management systems within the organisation. This audit required them to record the procedures Jitscale uses to measure, evaluate and adjust its performances everyday practice.
ISO 9001: Quality Management
ISO 9001 is the international standard for quality management systems. The procedures laid down by Jitscale for the benefit of certification allowed them to be of better service to their customers. For example, by making sure all employees use the same working method and do not have to deal with too many questions all at once, it ensures that customers receive the attention they deserve. Janse: “Employees are now more aware that they have to share their knowledge so the customer can approach any employee if they have questions. This is one of the ways we are now able to offer our customers even more continuity of service.”
ISO 14001: Environmental Management
Jitscale does not have its own datacenter and therefore is not a bulk consumer of energy and resources. Yet the management team decided to map the impact of their operations on the environment. Janse: “Customers should be able to compare the environmental impact of various suppliers. Our efforts to receive ISO 14001 certification has made this transparent.” One of the ways Jitscale wants to reduce power consumption is by allowing its customers to use the cloud where possible. “Working in the cloud is much more energy efficient than working from a physical data environment. In the latter case, servers are often running idle, consuming power all the same. Scale size allows cloud providers to divide energy consumption much more efficiently”, says Janse.
Jitscale has received valuable certifications, however, this does not mean they have completed optimization of their quality management. “It is a continuous measurement, evaluation and adjustment process. We cannot and will not stop”, says Janse. “Perhaps we will try to obtain other industry-specific certifications in the future. The Cloud Security Alliance is currently standardizing information security in this young industry. It goes without saying we will be closely monitoring this development.”