Customer Satisfaction Survey

Posted June 12, 2009 at 11:15 am by admin in News.

Recently IC&S emailed an on-line questionnaire where we asked clients about satisfaction with IC&S on some essential topics.

This survey had a response of no less than 42%, which reflects strong involvement of our clients. A score of 7.7 out of 10 for overall service proves a high degree of satisfaction and offers IC&S (former name of Jitscale) a good starting point to score at least 8 out of 10 next year.

Communication on service was rated by respondents with 7.4. To improve score on this, IC&S will soon introduce ‘end calls.’ This enables IC&S’s customer portal to indicate what went well and what didn’t in regard to calls, so issues can be followed up appropriately and promptly.

Open questions of the questionnaire received frank but positive feedback.  IC&S attaches great importance on the content of given feedback. All will be done to implement tips, requests and possible improvements regarding service.

One of the things from respondents feedback was our invoicing was not always clear. Based on the recommendations IC&S has decided to completely change the way of invoicing. Clients will soon be informed separately on this.

According to the results our USP (unique selling point) entirely meets expectations. In our clients’ view, IC&S is a flexible, expert organisation and with our high level of reliability we relieve clients of IT worries.

The question “Would you recommend IC&S to colleagues, friends and relatives?” got a 89% affirmative reply. IC&S is content with this answer, indicating IC&S is often recommended to other parties. Of course IC&S is more than happy to help relieve your relations of their IT worries and would like to get in contact with potential new clients.

For any queries or questions regarding this survey, please contact Jean-Paul Schadde van Dooren.